{"id":32511,"date":"2014-02-28T16:06:34","date_gmt":"2014-02-28T09:06:34","guid":{"rendered":"http:\/\/www.ivivu.com\/blog\/?p=32511"},"modified":"2014-06-18T12:08:16","modified_gmt":"2014-06-18T05:08:16","slug":"5-loi-khuyen-giup-khach-san-lam-hai-long-du-khach","status":"publish","type":"post","link":"https:\/\/www.ivivu.com\/blog\/2014\/02\/5-loi-khuyen-giup-khach-san-lam-hai-long-du-khach\/","title":{"rendered":"5 l\u1eddi khuy\u00ean gi\u00fap kh\u00e1ch s\u1ea1n l\u00e0m h\u00e0i l\u00f2ng du kh\u00e1ch"},"content":{"rendered":"

Ngay c\u1ea3 trong th\u1eddi \u0111i\u1ec1m suy tho\u00e1i kinh t\u1ebf to\u00e0n c\u1ea7u, ng\u00e0nh c\u00f4ng nghi\u1ec7p kh\u00e1ch s\u1ea1n v\u1eabn ti\u1ebfp t\u1ee5c ph\u00e1t tri\u1ec3n m\u1ea1nh nh\u1edd v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 l\u00e0m h\u00e0i l\u00f2ng du kh\u00e1ch.<\/strong><\/em><\/p>\n

Ng\u00e0y nay du kh\u00e1ch lu\u00f4n c\u00f3 xu h\u01b0\u1edbng l\u1ef1a ch\u1ecdn nh\u1eefng kh\u00e1ch s\u1ea1n t\u1ed1t nh\u1ea5t v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi chi ti\u00eau. V\u00ec th\u1ebf trong ng\u00e0nh kinh doanh kh\u00e1ch s\u1ea1n s\u1ef1 c\u1ea1nh tranh gi\u1eefa c\u00e1c kh\u00e1ch s\u1ea1n lu\u00f4n di\u1ec5n ra \u1edf m\u1ee9c cao nh\u1ea7m \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng.<\/p>\n

\"5-loi-khuyen-giup-khach-san-lam-hai-long-du-khach-ivivu\"<\/a><\/p>\n

L\u00e0m h\u00e0i l\u00f2ng du kh\u00e1ch ph\u1ea3i lu\u00f4n \u0111\u01b0\u1ee3c \u0111\u1eb7t trong suy ngh\u0129 c\u1ee7a m\u1ecdi nh\u00e2n vi\u00ean khi b\u1eaft \u0111\u1ea7u l\u00e0m vi\u1ec7c. Ng\u00e0y nay, khi du kh\u00e1ch c\u00f3 nhu c\u1ea7u du l\u1ecbch h\u1ecd lu\u00f4n d\u00e0nh nhi\u1ec1u th\u1eddi gian cho vi\u1ec7c t\u00ecm ki\u1ebfm, so s\u00e1nh gi\u00e1 c\u1ea3 v\u00e0 \u0111\u1ecdc nh\u1eefng l\u1eddi nh\u1eadn x\u00e9t c\u1ee7a c\u00e1c du kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 \u0111\u1ec3 t\u00ecm \u0111\u01b0\u1ee3c kh\u00e1ch s\u1ea1n \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a h\u1ecd. V\u00ec v\u1eady, l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 m\u1ed9t kh\u00e1ch s\u1ea1n gi\u00e0nh chi\u1ebfn th\u1eafng trong vi\u1ec7c c\u1ea1nh tranh?<\/p>\n

1. Website kh\u00e1ch s\u1ea1n, n\u01a1i mang \u0111\u1ebfn nh\u1eefng tr\u1ea3i nghi\u1ec7m \u0111\u1ea7u ti\u00ean v\u1ec1 kh\u00e1ch s\u1ea1n cho du kh\u00e1ch<\/h2>\n

Nh\u1eefng kh\u00e1ch s\u1ea1n n\u1ed5i ti\u1ebfng lu\u00f4n c\u00f3 nh\u1eefng trang web m\u00e0 ng\u01b0\u1eddi d\u00f9ng d\u1ec5 d\u00e0ng thao t\u00e1c \u0111\u1ec3 t\u00ecm hi\u1ec3u v\u1ec1 th\u00f4ng tin kh\u00e1ch s\u1ea1n, nh\u1eefng trang web n\u00e0y ch\u1ee9a nhi\u1ec1u h\u00ecnh \u1ea3nh, h\u01b0\u1edbng d\u1eabn b\u1ea3n \u0111\u1ed3, c\u00e1c \u0111\u1ecba \u0111i\u1ec3m n\u1ed5i ti\u1ebfng xung quanh, nh\u00e0 h\u00e0ng v\u00e0 nh\u1eadn x\u00e9t v\u1ec1 kh\u00e1ch s\u1ea1n c\u1ee7a nh\u1eefng du kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3.<\/p>\n

Du kh\u00e1ch lu\u00f4n c\u00f3 c\u00e1c nhu c\u1ea7u \u0111\u1eb7t bi\u1ec7t nh\u01b0 ph\u00f2ng d\u00e0nh cho ng\u01b0\u1eddi khuy\u1ebft t\u1eadt, c\u00f3 th\u00eam tr\u1ebb em, nh\u1edd \u0111\u00f3n \u1edf s\u00e2n bay… Trang web c\u1ea7n c\u00f3 nhi\u1ec1u th\u00f4ng tin \u0111\u1ec3 ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 li\u00ean h\u1ec7 tr\u1ef1c ti\u1ebfp v\u1edbi v\u1edbi kh\u00e1ch s\u1ea1n \u0111\u1ec3 t\u01b0 v\u1ea5n tr\u1ef1c ti\u1ebfp. Nh\u00e2n vi\u00ean ti\u1ebfp nh\u1eadn cu\u1ed9c g\u1ecdi n\u00ean th\u00e2n thi\u1ec7n, th\u00e0nh th\u1ea1o c\u00e1c ch\u00ednh s\u00e1ch v\u00e0 d\u1ecbch v\u1ee5 cung c\u1ea5p cho kh\u00e1ch h\u00e0ng, vi\u1ec7c ti\u1ebfp x\u00fac v\u1edbi kh\u00e1ch s\u1ea1n l\u00fac n\u00e0y t\u1ea1o m\u1ed9t c\u1ea3m gi\u00e1c h\u00e0i l\u00f2ng cho du kh\u00e1ch khi tr\u1ea3i qua k\u1ef3 ngh\u0129 m\u00ecnh t\u1ea1i \u0111\u00e2y.<\/p>\n

2. Cung c\u1ea5p nh\u1eefng d\u1ecbch v\u1ee5 ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee7a t\u1eebng \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng<\/h2>\n

M\u1ed9t kh\u00e1ch \u0111\u1eb7t ph\u00f2ng t\u1ea1i m\u1ed9t khu ngh\u1ec9 m\u00e1t b\u00ean b\u1edd bi\u1ec3n s\u1ebd c\u00f3 nhu c\u1ea7u kh\u00e1ch v\u1edbi m\u1ed9t kh\u00e1ch \u0111\u1eb7t ph\u00f2ng \u0111\u1ec3 tham gia m\u1ed9t h\u1ed9i ngh\u1ecb ho\u1eb7c \u0111i c\u00f4ng t\u00e1c. Nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n c\u1ea7n h\u1ecdc c\u00e1ch \u0111\u1ec3 bi\u1ebft \u0111\u01b0\u1ee3c c\u00e1c nhu c\u1ea7u c\u1ee7a kh\u00e1ch v\u00e0 cung c\u1ea5p nh\u1eefng d\u1ecbch v\u1ee5 t\u1ed1t nh\u1ea5t l\u00e0m h\u00e0i l\u00f2ng du kh\u00e1ch, t\u1ea1o ra \u01b0u th\u1ebf c\u1ea1nh tranh \u0111\u1ed1i v\u1edbi c\u00e1c kh\u00e1ch s\u1ea1n kh\u00e1c.<\/p>\n

Qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n v\u00e0 nh\u00e2n vi\u00ean ph\u1ea3i nh\u1eadn bi\u1ebft \u0111\u01b0\u1ee3c v\u00e0 cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5 ph\u00f9 h\u1ee3p v\u1edbi s\u1ef1 mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch v\u00e0 th\u1eadm ch\u00ed c\u00f2n th\u00eam m\u1ed9t s\u1ed1 t\u00f9y ch\u1ecdn kh\u00e1c cho du kh\u00e1ch. \u0110\u1ed1i v\u1edbi du kh\u00e1ch \u0111ang \u0111i du l\u1ecbch ngh\u1ec9 m\u00e1t, kh\u00e1ch s\u1ea1n b\u1edd bi\u1ec3n c\u00f3 th\u1ec3 cung c\u1ea5p tr\u00f2 ch\u01a1i gi\u1ea3i tr\u00ed, c\u00e1c ho\u1ea1t \u0111\u1ed9ng b\u00ean b\u1edd bi\u1ec3n ho\u1eb7c c\u00e1c tour du l\u1ecbch sinh th\u00e1i bi\u1ec3n. Trong khi \u0111\u00f3 kh\u00e1ch tham gia h\u1ed9i ngh\u1ecb th\u00ec c\u00e1c ti\u1ec7n nghi nh\u01b0 wifi mi\u1ec5n ph\u00ed, c\u00e1c thi\u1ebft b\u1ecb h\u1ed9i ngh\u1ecb, h\u1ec7 th\u1ed1ng h\u00ecnh \u1ea3nh \u00e2m thanh tuy\u1ec7t v\u1eddi l\u00e0 y\u1ebfu t\u1ed1 c\u1ea7n \u0111\u01b0\u1ee3c ch\u00fa tr\u1ecdng.<\/p>\n

3. \u0110\u00e1p \u1ee9ng v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c y\u00eau c\u1ea7u m\u1ed9t c\u00e1ch nhanh ch\u00f3ng<\/h2>\n

\"ivivu-chien-luoc-phat-trien-khach-san\"<\/a><\/p>\n

Vi\u1ec7c \u0111\u00e1p \u1ee9ng v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c y\u00eau c\u1ea7u m\u1ed9t c\u00e1ch nhanh ch\u00f3ng, s\u1ebd gi\u00fap kh\u00e1ch s\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng \u0111\u00e1nh gi\u00e1 t\u00edch c\u1ef1c t\u1eeb du kh\u00e1ch. Ch\u1eb3ng h\u1ea1n nh\u01b0, khi kh\u00e1ch y\u00eau c\u1ea7u vi\u1ec7c thay ch\u0103n dra ho\u1eb7c pin c\u1ee7a \u0111i\u1ec1u khi\u1ec3n t\u1eeb xa \u0111\u00e3 h\u1ebft, vi\u1ec7c x\u1eed l\u00fd l\u00e2u cho nh\u1eefng y\u00eau c\u1ea7u \u0111\u01a1n gi\u1ea3n s\u1ebd l\u00e0m du kh\u00e1ch c\u1ea3m th\u1ea5y kh\u00f3 ch\u1ecbu v\u00e0 c\u00f3 th\u1ec3 \u0111\u01b0a ra nh\u1eefng nh\u1eadn x\u00e9t, \u0111\u00e1nh gi\u00e1 x\u1ea5u v\u1ec1 kh\u00e1ch s\u1ea1n.<\/p>\n

4. Khuy\u1ebfn kh\u00edch nh\u00e2n vi\u00ean th\u00e2n thi\u1ec7n trong giao ti\u1ebfp, \u1ee9ng x\u1eed v\u1edbi du kh\u00e1ch<\/h2>\n

Khi c\u00f3 m\u1ed9t \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o v\u1edbi tr\u1ecdng t\u00e2m l\u00e0 l\u00e0m vi\u1ec7c c\u00f9ng nhau v\u00ec l\u1ee3i \u00edch du kh\u00e1ch, kh\u00e1ch s\u1ea1n s\u1ebd ho\u1ea1t \u0111\u1ed9ng t\u1ed1t h\u01a1n v\u00e0 \u0111i\u1ec1u n\u00e0y l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u01a1n. C\u00e1c nh\u00e2n vi\u00ean c\u1ea7n th\u00e2n thi\u1ec7n, c\u00f3 c\u00e1ch \u1ee9ng x\u1eed ph\u00f9 h\u1ee3p trong vi\u1ec7c gi\u1ea3i quy\u1ebft c\u00e1c khi\u1ebfu n\u1ea1i c\u1ee7a du kh\u00e1ch.<\/p>\n

M\u1ed9t ch\u00ednh s\u00e1ch v\u1ec1 quy\u1ec1n l\u1ee3i cho nh\u1eefng nh\u00e2n vi\u00ean nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng \u0111\u00e1nh gi\u00e1, ph\u1ea3n h\u1ed3i t\u1ed1t t\u1eeb du kh\u00e1ch, g\u00f3p ph\u1ea7n l\u00e0m t\u0103ng \u00fd th\u1ee9c c\u1ee7a nh\u00e2n vi\u00ean, t\u0103ng hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c, t\u1ea1o cho du kh\u00e1ch c\u00f3 m\u1ed9t \u1ea5n t\u01b0\u1ee3ng t\u1ed1t \u0111\u1ed1i v\u1edbi kh\u00e1ch s\u1ea1n.<\/p>\n

5. Theo d\u00f5i, ph\u00e2n t\u00edch c\u00e1c nh\u1eadn x\u00e9t, \u0111\u00e1nh gi\u00e1 v\u00e0 nhu c\u1ea7u kh\u00e1ch h\u00e0ng<\/h2>\n

B\u1eb1ng c\u00e1ch t\u1ea1o ra c\u00e1c cu\u1ed9c \u0111\u1ed1i tho\u1ea1i v\u1edbi kh\u00e1ch h\u00e0ng, c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 nh\u00ecn th\u1ea5y \u0111i\u1ec3m m\u1ea1nh v\u00e0 \u0111i\u1ec3m y\u1ebfu c\u1ee7a kh\u00e1ch s\u1ea1n. Th\u00f4ng tin ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c thu th\u1eadp tr\u1ef1c tuy\u1ebfn t\u1eeb c\u00e1c nh\u1eadn x\u00e9t, \u0111\u00e1nh gi\u00e1 t\u1eeb c\u00e1c trang web danh b\u1ea1 kh\u00e1ch s\u1ea1n, ho\u1eb7c c\u00f3 th\u1ec3 k\u1ebft h\u1ee3p t\u1eeb th\u01b0 g\u00f3p \u00fd c\u1ee7a du kh\u00e1ch. Nh\u1eefng c\u00f4ng c\u1ee5 n\u00e0y, n\u1ebfu \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng m\u1ed9t c\u00e1ch ph\u00f9 h\u1ee3p, s\u1ebd gi\u00fap kh\u00e1ch s\u1ea1n kh\u1eafc ph\u1ee5c \u0111\u01b0\u1ee3c nh\u1eefng \u0111i\u1ec3m y\u1ebfu, l\u00e0m t\u0103ng \u0111\u1ed9 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng.<\/p>\n

Ng\u00e0nh kh\u00e1ch s\u1ea1n \u0111ang ph\u00e1t tri\u1ec3n m\u1ea1nh \u0111\u1ed3ng th\u1eddi y\u1ebfu t\u1ed1 c\u1ea1nh tranh c\u00e0ng l\u1edbn h\u01a1n. Kh\u00e1ch h\u00e0ng mu\u1ed1n ch\u00ednh x\u00e1c nh\u1eefng g\u00ec h\u1ecd mong \u0111\u1ee3i c\u00f3 th\u1ec3 \u0111\u01a1n gi\u1ea3n l\u00e0 m\u1ed9t c\u0103n ph\u00f2ng s\u1ea1ch s\u1ebd v\u00e0 m\u1ed9t \u0111\u00eam ngon gi\u1ea5c ho\u1eb7c m\u1ed9t c\u0103n ph\u00f2ng \u0111\u1ea7y \u0111\u1ee7 ti\u1ec7n nghi v\u1edbi trang tr\u00ed mang phong c\u00e1ch ngh\u1ec7 thu\u1eadt.<\/p>\n

<\/span><\/strong><\/p>\n

Xem th\u00eam b\u00e0i vi\u1ebft:<\/strong><\/p>\n

20 kh\u00e1ch s\u1ea1n tr\u00ean th\u1ebf gi\u1edbi b\u1ea1n n\u00ean \u0111\u1ebfn m\u1ed9t l\u1ea7n tr\u01b0\u1edbc khi ch\u1ebft<\/a><\/strong><\/p>\n

10 h\u00ecnh \u1ea3nh kh\u00e1ch s\u1ea1n du kh\u00e1ch mu\u1ed1n \u0111\u01b0\u1ee3c nh\u00ecn th\u1ea5y nh\u1ea5t<\/a><\/strong><\/p>\n

Nh\u1eefng ki\u1ec3u ph\u00f2ng kh\u00e1ch s\u1ea1n \u0111\u01a1n gi\u1ea3n m\u00e0 \u0111\u1eb9p l\u00e0m h\u00e0i l\u00f2ng du kh\u00e1ch<\/a><\/strong><\/p>\n

<\/div><\/strong><\/p>\n

***<\/strong><\/p>\n

Ngu\u1ed3n: C\u1ea9m nang du l\u1ecbch iVIVU.com<\/a> – Theo Vietnam Hotel<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Ngay c\u1ea3 trong th\u1eddi \u0111i\u1ec1m suy tho\u00e1i kinh t\u1ebf to\u00e0n c\u1ea7u, ng\u00e0nh c\u00f4ng nghi\u1ec7p kh\u00e1ch s\u1ea1n v\u1eabn ti\u1ebfp t\u1ee5c ph\u00e1t tri\u1ec3n m\u1ea1nh nh\u1edd v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 l\u00e0m h\u00e0i l\u00f2ng du kh\u00e1ch.<\/p>\n","protected":false},"author":1,"featured_media":32518,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[801,796,232],"tags":[8038,8041,8040,8039],"acf":[],"yoast_head":"\n5 l\u1eddi khuy\u00ean gi\u00fap kh\u00e1ch s\u1ea1n l\u00e0m h\u00e0i l\u00f2ng du kh\u00e1ch<\/title>\n<meta name=\"description\" content=\"Ngay c\u1ea3 trong th\u1eddi \u0111i\u1ec1m suy tho\u00e1i kinh t\u1ebf to\u00e0n c\u1ea7u, ng\u00e0nh c\u00f4ng nghi\u1ec7p kh\u00e1ch s\u1ea1n v\u1eabn ti\u1ebfp t\u1ee5c ph\u00e1t tri\u1ec3n m\u1ea1nh nh\u1edd v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 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