{"id":62141,"date":"2014-11-05T11:39:22","date_gmt":"2014-11-05T04:39:22","guid":{"rendered":"http:\/\/www.ivivu.com\/blog\/?p=62141"},"modified":"2014-11-20T14:22:50","modified_gmt":"2014-11-20T07:22:50","slug":"do-thi-thuy-hang-ivivu-com-di-cung-khach-hang-trong-suot-qua-trinh-trai-nghiem-chuyen-di","status":"publish","type":"post","link":"https:\/\/www.ivivu.com\/blog\/2014\/11\/do-thi-thuy-hang-ivivu-com-di-cung-khach-hang-trong-suot-qua-trinh-trai-nghiem-chuyen-di\/","title":{"rendered":"‘iVIVU.com \u0111i c\u00f9ng kh\u00e1ch h\u00e0ng trong su\u1ed1t qu\u00e1 tr\u00ecnh tr\u1ea3i nghi\u1ec7m chuy\u1ebfn \u0111i’"},"content":{"rendered":"

B\u00e0 \u0110\u1ed7 Th\u1ecb Th\u00fay H\u1eb1ng \u2013 CEO c\u1ee7a iVIVU.com, h\u1ec7 th\u1ed1ng \u0111\u1eb7t ph\u00f2ng kh\u00e1ch s\u1ea1n to\u00e0n c\u1ea7u c\u1ee7a ng\u01b0\u1eddi Vi\u1ec7t \u0111\u00e3 c\u00f3 bu\u1ed5i chia s\u1ebb v\u1edbi k\u00eanh truy\u1ec1n h\u00ecnh FBNC v\u1ec1 xu h\u01b0\u1edbng c\u1ee7a ng\u00e0nh kinh doanh \u0111\u1eb7t ph\u00f2ng kh\u00e1ch s\u1ea1n tr\u1ef1c tuy\u1ebfn c\u0169ng nh\u01b0 nh\u1eefng n\u1ed7 l\u1ef1c c\u1ee7a iVIVU.com \u0111\u1ec3 g\u00f3p ph\u1ea7n ph\u00e1t tri\u1ec3n du l\u1ecbch Vi\u1ec7t Nam.<\/strong><\/em><\/p>\n

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N\u1ed9i dung \u0111\u01b0\u1ee3c truy\u1ec1n t\u1ea3i trong\u00a0ch\u01b0\u01a1ng tr\u00ecnh ‘\u0110\u1ed3ng ti\u1ec1n th\u00f4ng minh’, ph\u00e1t s\u00f3ng v\u00e0o l\u00fac\u00a021h t\u1ed1i th\u1ee9 s\u00e1u (31\/10\/2014).<\/p>\n

\"\u0110\u1ed7<\/a>

\u0110\u1ed7 Th\u1ecb Th\u00fay H\u1eb1ng c\u00f9ng ph\u00f3ng vi\u00ean FBNC trong ch\u01b0\u01a1ng tr\u00ecnh ‘\u0110\u1ed3ng Ti\u1ec1n Th\u00f4ng Minh’. \u1ea2nh: FBNC<\/p><\/div>\n

D\u01b0\u1edbi \u0111\u00e2y l\u00e0 cu\u1ed9c ph\u1ecfng v\u1ea5n \u0111\u1ed9c quy\u1ec1n c\u1ee7a ph\u00f3ng vi\u00ean k\u00eanh FBNC\u00a0v\u1edbi Th\u00fay H\u1eb1ng v\u1ec1 m\u00f4 h\u00ecnh \u0111\u1eb7t ph\u00f2ng tr\u1ef1c tuy\u1ebfn.<\/p>\n

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\nV\u1edbi c\u00e2u h\u1ecfi c\u1ee7a ph\u00f3ng vi\u00ean FBNC v\u1ec1 vi\u1ec7c hi\u1ec7n nay tr\u00ean th\u1ecb tr\u01b0\u1eddng c\u00f3 kh\u00e1 nhi\u1ec1u trang \u0111\u1eb7t ph\u00f2ng tr\u1ef1c tuy\u1ebfn v\u00e0 iVIVU.com \u0111\u00e3 \u0111\u1ecbnh v\u1ecb s\u1ef1 kh\u00e1c bi\u1ec7t c\u1ee7a m\u00ecnh nh\u01b0 th\u1ebf n\u00e0o, CEO iVIVU.com \u0111\u00e3 kh\u00f4ng ng\u1ea1i cho bi\u1ebft r\u1eb1ng: “iVIVU.com t\u1eeb khi h\u00ecnh th\u00e0nh t\u1edbi nay lu\u00f4n lu\u00f4n \u0111\u1ecbnh v\u1ecb m\u00ecnh l\u00e0 \u0111\u01a1n v\u1ecb cung c\u1ea5p d\u1ecbch v\u1ee5 nhanh ch\u00f3ng v\u00e0 ti\u1ec7n l\u1ee3i, cung c\u1ea5p nh\u1eefng gi\u00e1 tr\u1ecb thi\u1ebft th\u1ef1c nh\u1ea5t m\u00e0 iVIVU.com c\u00f3 th\u1ec3\u00a0mang l\u1ea1i cho kh\u00e1ch h\u00e0ng.<\/p>\n

B\u00ean c\u1ea1nh \u0111\u00f3, \u0111i\u1ec3m kh\u00e1c bi\u1ec7t c\u1ee7a iVIVU.com so v\u1edbi c\u00e1c trang web \u0111\u1eb7t ph\u00f2ng kh\u00e1ch s\u1ea1n kh\u00e1c c\u00f2n n\u1eb1m \u1edf c\u00e1ch iVIVU.com \u0111ang \u0111i c\u00f9ng kh\u00e1ch h\u00e0ng trong su\u1ed1t h\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd.”<\/p>\n

\"iVIVU.com<\/a>

iVIVU.com \u0111i c\u00f9ng kh\u00e1ch h\u00e0ng trong su\u1ed1t qu\u00e1 tr\u00ecnh tr\u1ea3i nghi\u1ec7m chuy\u1ebfn \u0111i. \u1ea2nh: FBNC<\/p><\/div>\n

B\u00e0 \u0110\u1ed7 Th\u1ecb Thu\u00fd H\u1eb1ng c\u00f2n cho bi\u1ebft th\u00eam: “Nhi\u1ec1u khi th\u00f4ng tin cung c\u1ea5p tr\u00ean m\u1ea1ng v\u1eabn c\u00f2n ch\u01b0a \u0111\u1ee7, l\u00fac \u0111\u00f3 kh\u00e1ch h\u00e0ng s\u1ebd g\u1ecdi \u0111\u1ebfn, v\u00e0 iVIVU.com s\u1ebd t\u01b0 v\u1ea5n, h\u1ed7 tr\u1ee3 t\u1ea5t c\u1ea3 nh\u1eefng th\u00f4ng tin c\u1ea7n thi\u1ebft c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng trong su\u1ed1t chuy\u1ebfn \u0111i, v\u00e0 k\u1ebft qu\u1ea3 l\u00e0 80% c\u00e1c giao d\u1ecbch c\u1ee7a iVIVU.com \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n qua trung t\u00e2m t\u01b0 v\u1ea5n, t\u1ed5ng \u0111\u00e0i c\u1ee7a iVIVU.com.”<\/p>\n

\"80%<\/a>

80% c\u00e1c giao d\u1ecbch \u0111\u1eb7t ph\u00f2ng tr\u1ef1c tuy\u1ebfn \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n qua t\u1ed5ng \u0111\u00e0i t\u01b0 v\u1ea5n c\u1ee7a iVIVU.com. \u1ea2nh: FBNC<\/p><\/div>\n

Nh\u1eefng gi\u00e1 tr\u1ecb c\u1ee7a iVIVU.com<\/h2>\n

Ph\u00f3ng vi\u00ean FBNC:<\/em> <\/strong>\u1ede g\u00f3c \u0111\u1ed9 ng\u01b0\u1eddi ti\u00eau d\u00f9ng m\u00ecnh r\u1ea5t th\u1eafc m\u1eafc v\u00e0 t\u00f2 m\u00f2 v\u1ec1 v\u1ea5n \u0111\u1ec1 gi\u00e1 c\u1ea3. T\u1ea1i sao khi \u0111\u1eb7t ph\u00f2ng tr\u1ef1c tuy\u1ebfn gi\u00e1 l\u1ea1i lu\u00f4n r\u1ebb h\u01a1n?<\/em><\/p>\n

B\u00e0 \u0110\u1ed7 Th\u1ecb Thu\u00fd H\u1eb1ng:<\/strong>\u00a0Gi\u00e1 c\u1ea3 c\u00f3 l\u1ebd l\u00e0 m\u1ed9t v\u1ea5n \u0111\u1ec1 nh\u1ea1y c\u1ea3m. Ri\u00eang v\u1edbi iVIVU.com th\u00ec b\u00ean m\u00ecnh lu\u00f4n c\u1ed1 g\u1eafng l\u00e0m vi\u1ec7c v\u1edbi kh\u00e1ch s\u1ea1n \u0111\u1ec3 \u0111em l\u1ea1i gi\u00e1 tr\u1ecb th\u1ef1c s\u1ef1 cho kh\u00e1ch s\u1ea1n, gi\u00fap kh\u00e1ch s\u1ea1n cung c\u1ea5p nhi\u1ec1u th\u00f4ng tin h\u01a1n \u0111\u1ebfn v\u1edbi kh\u00e1ch h\u00e0ng ti\u00eau d\u00f9ng, gi\u00fap kh\u00e1ch s\u1ea1n ti\u1ebft ki\u1ec7m th\u1eddi gian h\u01a1n trong vi\u1ec7c qu\u1ea3n l\u00fd kh\u00e1ch. V\u00e0 iVIVU.com ch\u00ednh l\u00e0 ng\u01b0\u1eddi \u0111\u1ee9ng gi\u1eefa, \u0111ang cung c\u1ea5p nh\u1eefng gi\u00e1 tr\u1ecb \u0111\u00f3 cho kh\u00e1ch s\u1ea1n. Ch\u01b0a k\u1ec3, iVIVU.com c\u0169ng nh\u01b0 c\u00e1c \u0111\u1ea1i l\u00fd kh\u00e1c c\u00f3 th\u1ec3 cam k\u1ebft m\u1ed9t l\u01b0\u1ee3ng ph\u00f2ng nh\u1ea5t \u0111\u1ecbnh cho kh\u00e1ch s\u1ea1n. \u0110\u00f3 l\u00e0 l\u00fd do \u0111\u1ec3 kh\u00e1ch s\u1ea1n cung c\u1ea5p c\u00e1c m\u1ee9c gi\u00e1 \u01b0u \u0111\u00e3i h\u01a1n, ph\u00f9 h\u1ee3p h\u01a1n cho iVIVU.com v\u00e0 c\u00e1c \u0111\u1ea1i l\u00fd, t\u1eeb \u0111\u00f3 iVIVU.com v\u00e0 c\u00e1c \u0111\u1ea1i l\u00fd \u0111em l\u1ea1i nh\u1eefng m\u1ee9c gi\u00e1 t\u1ed1t n\u00e0y chuy\u1ec3n xu\u1ed1ng cho kh\u00e1ch h\u00e0ng, b\u1ea5t k\u1ec3 kh\u00e1ch h\u00e0ng \u0111\u1eb7t ph\u00f2ng trong th\u1eddi gian n\u00e0o.<\/p>\n

Ph\u00f3ng vi\u00ean FBNC<\/em>:<\/strong> Th\u1eed th\u00e1ch l\u1edbn nh\u1ea5t trong vi\u1ec7c m\u1edf r\u1ed9ng m\u1ea1ng l\u01b0\u1edbi li\u00ean k\u1ebft v\u1edbi c\u00e1c kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec?<\/em><\/p>\n

B\u00e0 \u0110\u1ed7 Th\u1ecb Thu\u00fd H\u1eb1ng:<\/strong> C\u00e1i kh\u00f3 nh\u1ea5t trong vi\u1ec7c n\u00e0y theo m\u00ecnh ngh\u0129 \u0111\u00f3 l\u00e0 thi\u1ebft l\u1eadp m\u1ed1i quan h\u1ec7 \u0111\u1ed1i t\u00e1c g\u1eafn k\u1ebft v\u1edbi kh\u00e1ch s\u1ea1n v\u00ec nhi\u1ec1u l\u00fd do:<\/p>\n

– Th\u1ee9 nh\u1ea5t, m\u1ed1i quan h\u1ec7 \u0111\u00f3 t\u1ed1n r\u1ea5t nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 x\u00e2y d\u1ef1ng trong qu\u00e1 tr\u00ecnh d\u00e0i l\u00e2u.<\/p>\n

– Th\u1ee9 hai, m\u00ecnh ph\u1ea3i th\u1ef1c s\u1ef1 \u0111em l\u1ea1i gi\u00e1 tr\u1ecb cho kh\u00e1ch s\u1ea1n.<\/p>\n

– Th\u1ee9 ba, r\u1ea5t nhi\u1ec1u kh\u00e1ch s\u1ea1n Vi\u1ec7t Nam nh\u1ea5t l\u00e0 c\u00e1c kh\u00e1ch s\u1ea1n nh\u1ecf v\u00e0 v\u1eeba \u1edf c\u00e1c \u0111\u1ecba ph\u01b0\u01a1ng xa, kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o h\u1ecd c\u0169ng c\u00f3 h\u1ec7 th\u1ed1ng t\u1ed1t, nh\u00e2n s\u1ef1 t\u1ed1t. V\u00e0 l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 cung c\u1ea5p tr\u1ea3i nghi\u1ec7m cho kh\u00e1ch h\u00e0ng \u1edf h\u00e0ng ng\u00e0n kh\u00e1ch s\u1ea1n kh\u00e1c nhau, l\u00e0m sao \u0111\u1ec3 lu\u00f4n thanh to\u00e1n \u0111\u00fang cho kh\u00e1ch s\u1ea1n, l\u00e0m sao \u0111\u1ec3 c\u1ea3 kh\u00e1ch s\u1ea1n v\u00e0 kh\u00e1ch h\u00e0ng \u0111\u1ec1u h\u00e0i l\u00f2ng,… th\u00ec \u0111\u00f3 l\u00e0 m\u1ed1i quan h\u1ec7 g\u1eafn k\u1ebft l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch s\u1ea1n m\u00e0 b\u1ea5t k\u1ec3 \u0111\u01a1n v\u1ecb n\u00e0o c\u0169ng c\u1ea7n ph\u1ea3i x\u00e2y d\u1ef1ng. V\u00e0 iVIVU.com hi\u1ec7n c\u00f3 m\u1ed9t \u0111\u1ed9i ng\u0169 th\u01b0\u1eddng xuy\u00ean \u0111\u1ebfn c\u00e1c \u0111\u1ecba ph\u01b0\u01a1ng g\u1eb7p g\u1ee1 c\u00e1c kh\u00e1ch s\u1ea1n, gi\u00fap h\u1ecd l\u00e0m marketing, qu\u1ea3ng b\u00e1 kh\u00e1ch s\u1ea1n \u0111\u1ebfn v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

Ph\u00f3ng vi\u00ean FBNC:<\/strong>\u00a0V\u1edbi nh\u1eefng l\u1ee3i \u00edch t\u1eeb d\u1ecbch v\u1ee5 gi\u00fap h\u1ed7 tr\u1ee3 \u0111\u1eb7t ph\u00f2ng tr\u1ef1c tuy\u1ebfn th\u00ec s\u1ebd ng\u00e0y c\u00e0ng c\u00f3 nhi\u1ec1u trang kh\u00e1c s\u1ebd ra \u0111\u1eddi. V\u1eady nh\u1eefng trang web \u0111\u1eb7t ph\u00f2ng tr\u1ef1c tuy\u1ebfn ra \u0111\u1eddi sau n\u00e0y l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u1ea1nh tranh v\u1edbi nh\u1eefng trang \u0111\u00e3 c\u00f3 qu\u00e1 tr\u00ecnh l\u1ecbch s\u1eed h\u00ecnh th\u00e0nh l\u00e2u \u0111\u1eddi?<\/em><\/p>\n

B\u00e0 \u0110\u1ed7 Th\u1ecb Thu\u00fd H\u1eb1ng:<\/strong> V\u1edbi c\u00e1c \u0111\u01a1n v\u1ecb m\u1edbi v\u00e0o th\u1ecb tr\u01b0\u1eddng nh\u01b0 iVIVU.com hay c\u00e1c start-up sau n\u00e0y mu\u1ed1n gia nh\u1eadp v\u00e0o l\u0129nh v\u1ef1c du l\u1ecbch th\u00ec l\u1ee3i th\u1ebf \u0111\u1ea7u ti\u00ean \u0111\u00f3 ch\u00ednh l\u00e0 s\u1ef1 linh ho\u1ea1t, d\u1ec5 thay \u0111\u1ed5i v\u00e0 bi\u1ebft c\u00e1ch nh\u00ecn th\u1ecb tr\u01b0\u1eddng b\u1eb1ng nhi\u1ec1u g\u00f3c nh\u00ecn kh\u00e1c nhau, \u0111\u1ec3 t\u1eeb \u0111\u00f3 \u0111\u01b0a nh\u1eefng \u01b0u th\u1ebf \u0111\u1eb7c bi\u1ec7t c\u1ee7a m\u00ecnh cung c\u1ea5p nh\u1eefng gi\u00e1 tr\u1ecb \u0111\u1eb7c bi\u1ec7t cho c\u1ea3 kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ed1i t\u00e1c. Th\u1ecb tr\u01b0\u1eddng lu\u00f4n lu\u00f4n l\u1edbn v\u00e0 kh\u00f4ng bao gi\u1edd kh\u00f4ng c\u00f3 ch\u1ed7 cho b\u1ea5t c\u1ee9 ai.<\/p>\n

Ph\u00f3ng vi\u00ean FBNC:<\/strong> Ch\u1ecb \u0111\u00e1nh gi\u00e1 th\u1ebf n\u00e0o v\u1ec1 ti\u1ec1m n\u0103ng ph\u00e1t tri\u1ec3n c\u1ee7a l\u0129nh v\u1ef1c \u0111\u1eb7t ph\u00f2ng tr\u1ef1c tuy\u1ebfn t\u1ea1i Vi\u1ec7t Nam?<\/em><\/p>\n

B\u00e0 \u0110\u1ed7 Th\u1ecb Thu\u00fd H\u1eb1ng:\u00a0<\/strong>Nh\u1eefng con s\u1ed1 v\u1ec1 th\u1ecb tr\u01b0\u1eddng du l\u1ecbch Vi\u1ec7t Nam<\/a> c\u00f3 th\u1ec3 n\u00f3i l\u00e0 r\u1ea5t \u0111\u00e1ng \u0111\u1ec3 ch\u00fang ta quan t\u00e2m. \u00cdt nh\u1ea5t l\u00e0 c\u00f3 kho\u1ea3ng 33 tri\u1ec7u l\u01b0\u1ee3t kh\u00e1ch du l\u1ecbch trong n\u01b0\u1edbc h\u00e0ng n\u0103m; 7 tri\u1ec7u l\u01b0\u1ee3t kh\u00e1ch qu\u1ed1c t\u1ebf du l\u1ecbch v\u00e0o Vi\u1ec7t Nam h\u00e0ng n\u0103m; 4 -5 tri\u1ec7u l\u01b0\u1ee3t kh\u00e1ch Vi\u1ec7t Nam du l\u1ecbch ra n\u01b0\u1edbc ngo\u00e0i… \u0110\u00f3 l\u00e0 m\u1ed9t th\u1ecb tr\u01b0\u1eddng kh\u1ed5ng l\u1ed3 v\u00e0 \u0111\u00f3 l\u00e0 l\u00fd do r\u1ea5t nhi\u1ec1u \u0111\u01a1n v\u1ecb cung c\u1ea5p d\u1ecbch v\u1ee5 du l\u1ecbch n\u01b0\u1edbc ngo\u00e0i nh\u01b0 Agoda.com, Booking.com \u0111ang v\u00e0o th\u1ecb tr\u01b0\u1eddng v\u00e0 tr\u1edf n\u00ean r\u1ea5t n\u0103ng \u0111\u1ed9ng tr\u00ean th\u1ecb tr\u01b0\u1eddng n\u00e0y, \u0111\u1eb7c bi\u1ec7t v\u1edbi xu h\u01b0\u1edbng \u0111\u1eb7t ph\u00f2ng tr\u1ef1c tuy\u1ebfn. S\u1eafp t\u1edbi, th\u1ecb tr\u01b0\u1eddng c\u00f3 l\u1ebd s\u1ebd t\u0103ng tr\u01b0\u1edfng \u00edt nh\u1ea5t t\u1eeb 10-30% v\u00e0 t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec3u c\u00f3 th\u1ec3 t\u00ecm \u0111\u01b0\u1ee3c ph\u00e2n kh\u00fac th\u1ecb tr\u01b0\u1eddng ph\u00f9 h\u1ee3p v\u1edbi m\u00ecnh \u0111\u1ec3 c\u1ea1nh tranh.<\/p>\n

Ph\u00f3ng vi\u00ean FBNC:<\/strong> C\u1ea3m \u01a1n ch\u1ecb \u0111\u00e3 d\u00e0nh th\u1eddi gian chia s\u1ebb!<\/em><\/p>\n

Ph\u1ea7n 2: Gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc t\u1eeb kh\u00e1n gi\u1ea3 li\u00ean quan \u0111\u1ebfn m\u00f4 h\u00ecnh \u0111\u1eb7t ph\u00f2ng tr\u1ef1c tuy\u1ebfn<\/h2>\n

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Ph\u1ea7n gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc nh\u1eefng c\u00e2u h\u1ecfi g\u1eedi v\u1ec1 ch\u01b0\u01a1ng tr\u00ecnh li\u00ean quan \u0111\u1ebfn m\u00f4 h\u00ecnh \u0111\u1eb7t ph\u00f2ng tr\u1ef1c tuy\u1ebfn<\/em><\/center><\/p>\n
\"\u1ea2nh<\/a>

\u1ea2nh h\u1eadu tr\u01b0\u1eddng. \u1ea2nh: FBNC<\/p><\/div>\n

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Theo iVIVU.com<\/strong><\/p>\n

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Xem th\u00eam b\u00e0i vi\u1ebft:<\/strong><\/p>\n

iVIVU-er \u2018qu\u1eady\u2019 h\u1ebft m\u00ecnh trong \u0111\u00eam ti\u1ec7c m\u1eebng Trung thu s\u1edbm<\/a><\/strong><\/p>\n

\u0110\u1ed7 Th\u1ecb Th\u00fay H\u1eb1ng: \u201cNg\u01b0\u1eddi Vi\u1ec7t n\u00e0o c\u0169ng c\u00f3 th\u1ec3 vi vu kh\u1eafp m\u1ecdi n\u01a1i\u201d<\/a><\/strong><\/p>\n

TG\u0110 iVIVU.com v\u00e0o danh s\u00e1ch Ban ch\u1ee7 nhi\u1ec7m CLB Doanh nh\u00e2n 2030 nhi\u1ec7m k\u1ef3 VII<\/a><\/strong><\/p>\n

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<\/span>\u0110\u1eb7t ph\u00f2ng kh\u00e1ch s\u1ea1n tr\u1ef1c tuy\u1ebfn<\/a> v\u1edbi gi\u00e1 t\u1ed1t nh\u1ea5t t\u1ea1i\u00a0iVIVU.com\u00a0GI\u1ea2M GI\u00c1 \u0110\u1ebeN 50%<\/div><\/h3>\n

***<\/strong><\/p>\n

Tham kh\u1ea3o: C\u1ea9m nang du l\u1ecbch iVIVU.com<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

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